Refund policy

REFUND & RETURN POLICY

Stylinzo — Stylinzo.shop
Last Updated: October 26, 2026

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging (including shoe boxes and dust bags where provided). Shoes must show no signs of wear on the soles, and dresses and bags must be free of marks, stains, perfume, or damage. You'll also need the receipt or proof of purchase.

HOW TO START A RETURN

To start a return or exchange, contact us at support@stylinzo.shop with your order number and the reason for your return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

- For change-of-mind returns (wrong size, style preference), the customer is responsible for return shipping costs, and original shipping charges are non-refundable.
- For defective, damaged, or incorrect items, we will cover return shipping and offer a replacement, exchange, or full refund at your choice.

We recommend using a tracked shipping service, as we are not responsible for returns lost in transit without tracking. You can always contact us for any return question at support@stylinzo.shop.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned:

- Items marked as "Sale", "Clearance" or "Final Sale" on the product page;
- Customized or personalized items;
- Items that have been worn, used, altered, or returned without tags or original packaging;
- Gift cards.

Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Where stock is available, we are also happy to arrange a direct size exchange for shoes and dresses — just mention it in your return request.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Original shipping charges are refunded only where the return is due to our error.

If more than 15 business days have passed since we've approved your return, please contact us at support@stylinzo.shop.

CONTACT

Stylinzo
8238 Valley Ridge Trl, Cordova, TN 38016, United States
Email: support@stylinzo.shop
Phone: 4482031420
Website: Stylinzo.shop