FREQUENTLY ASKED QUESTIONS
Stylinzo — Stylinzo.shop
We're so glad you're here. Below you'll find answers to our most common questions. If you don't find what you're looking for, please don't hesitate to reach out at support@stylinzo.shop — we typically reply within 1–2 business days.
ORDERING
How do I place an order?
Simply browse our collections, select your size or style, and add your favorites to the cart. When you're ready, proceed to checkout, enter your shipping details, and complete payment. You'll receive an order confirmation email right away.
Can I change or cancel my order?
We understand plans change. Please email us at support@stylinzo.shop within 12 hours of placing your order and we'll do our very best to help. Once an order has been processed or dispatched, we're unable to make changes — but our 14-day return policy has you covered.
I didn't receive my confirmation email. What should I do?
Please check your spam or promotions folder first. If it's still missing after an hour, send us a quick message and we'll happily resend it.
Do I need an account to order?
Not at all — you're welcome to check out as a guest. Creating an account lets you track orders easily and check out faster next time.
PRODUCTS & SIZING
How do I choose the right shoe or dress size?
Each product page includes a detailed size guide with measurements. We recommend comparing them with an item you already own and love — it's the most reliable way to find your perfect fit. Between sizes? Message us and we'll gladly advise you.
Are the colors exactly as shown in the photos?
We photograph every item to show its true color, material, and design as faithfully as possible. Very slight variations can occur due to screen settings and lighting, but what you see is genuinely what you'll receive.
Are your designer bags authentic?
We accurately represent every product we sell. Brand names and trademarks shown belong to their respective owners, and each product page describes exactly what you will receive.
Will sold-out items be restocked?
Popular styles often return. Follow us on Instagram (instagram.com/stylinzo) or check back soon — and feel free to ask us about a specific piece.
SHIPPING & DELIVERY
Where do you ship?
We proudly ship to the United States, United Kingdom, Canada, Australia, New Zealand, Japan, Singapore, and across Europe (including the EU, Switzerland, and Norway). The full list is in our Shipping Policy.
How long will my order take?
Orders are processed within 1–2 business days. After dispatch, estimated delivery is:
- United States: 3–7 business days
- UK, Canada & Europe: 5–10 business days
- Australia, New Zealand, Japan & Singapore: 7–14 business days
How much is shipping?
Shipping is calculated at checkout based on your destination and order size. Any free-shipping offers are shown automatically at checkout.
How can I track my order?
Every order includes a tracking number, emailed to you as soon as it ships. You can also track your order in the Shop App. Please allow 24–48 hours for tracking to activate.
My tracking hasn't updated — should I worry?
Not at all — tracking can pause while a parcel moves between carriers or clears customs. If there's been no movement for 10 business days past your estimated delivery date, let us know and we'll look into it right away.
CUSTOMS & DUTIES (INTERNATIONAL ORDERS)
Will I have to pay customs fees?
Orders shipped outside the United States may be subject to import duties or taxes set by your country's customs authority. Where applicable, these are the customer's responsibility and aren't included in our prices or shipping costs. Your local customs office can confirm exact charges.
Will customs delay my order?
Occasionally, yes — clearance times vary by country and are outside our control. We appreciate your patience.
RETURNS & EXCHANGES
What is your return policy?
We offer a 14-day return policy, starting from the day your order is delivered. Items need to be unworn, unused, with tags attached and in original packaging (including shoe boxes and dust bags).
How do I start a return or exchange?
Just email support@stylinzo.shop with your order number and the reason for your return, and we'll guide you through the process within 1–2 business days.
Who pays for return shipping?
If we've made a mistake — a defective, damaged, or incorrect item — we cover return shipping and make it right with a replacement or full refund. For change-of-mind returns, return shipping is the customer's responsibility.
When will I receive my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.
What items can't be returned?
Final-sale and clearance items, customized items, gift cards, and items that have been worn or returned without tags and original packaging — full details are in our Refund & Return Policy.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay, and Google Pay. Available options are shown at checkout.
Is it safe to shop on your website?
Absolutely. Our store is hosted on Shopify with industry-standard SSL encryption, and all payments are processed by PCI-compliant providers. We never see or store your full card details.
STILL HAVE A QUESTION?
We're always happy to help — no question is too small.
Email: support@stylinzo.shop
Phone: 4482031420
Hours: Monday – Friday, 9:00 AM – 5:00 PM (US Eastern Time)
Instagram: instagram.com/stylinzo
Thank you for choosing Stylinzo. We can't wait for you to love your order.